Terms of conditions

Placing an order

When you place an order with us, you are making an offer to buy goods. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.This contract is covered by English law.

IMPORTANT: By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

How place an order?

You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you prefer to order by telephone you can do so by calling the telephone number 079 344 00 312.

Payment and Prices

You will be required to pay for the goods in full at the time of ordering.We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard, Delta/Connect or PayPal. Promotional prices only apply during the period stated. Please note that all prices quoted on our website are in UK pounds and include Value Added Tax at the current rate. Once your order has been confirmed, changes may not be possible or may incur additional charges or delays. Once your order is complete we will notify you of the dispatch date.

Delivery

We process all orders for dispatch within 24 hours (1 working day*) from receipt. The order is then dispatched via Tuffnells or APC courier. Deliveries are currently made to countries in Europe.

Our working days are Monday to Friday excluding Bank Holidays.Please ensure that either you provide us with a delivery address where someone is present during the day (between 8am and 5pm) to sign for the goods, or that you are able to collect from the local depot. You can also indicate a secure place for the courier to leave your goods. No refunds will be given to items that the carrier returns to us due to their being unable to obtain a signature, unless they can prove that the carrier was at fault.

Damage in transit

If goods arrive in a damaged condition you must, if delivered by carrier or recorded delivery, make a note on the carrier's delivery consignment note. It is  your responsibility to inform us of damage by email within 7 days from delivery.

Shortages on delivery

It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it is your responsibility to notify us by email within 7 days from delivery. Incorrect Items: It is your responsibility to notify us  by email of any incorrect items within 7 days from delivery.

Place an order

When you place an order with us, you are making an offer to buy goods. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.This contract is covered by UK law.
IMPORTANT: By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

Damaged/defective Goods

Items that are deemed damaged or defective can be returned for replacement or credit. Faulty goods can be returned up to 14 working days following receipt of order. Please inform us by email stating 'damaged goods' as the subject, including all order details within the correspondence.

"Changed my mind" Returns

If you change your mind and want to return goods you can return goods at your cost for up to 7 days working days following receipt of order.Items that aren't deemed damaged or defective can be returned for a replacement or credit. Please inform us by email stating 'changed my mind want to return the goods' as the subject, including all order details within the email body.Due to the bespoke nature of some of the goods we supply, those items where products have been cut to the requested dimensions are deemed as bespoke and are not liable for return under the Consumer Contracts Regulations (June 2014) regarding distance selling.

Liability

The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK. We do not accept liability for any consequential loss of profit or indirect losses. You should therefore inspect items carefully before using/working on them.